Bo Sanchez had been my virtual mentor since I started working.
I watched his interview with Mr. Arthur Gadin from #Successlive and here I will share my own personal experience with the hospitality industry.
3 important points mentioned from the interview were:
I worked with this industry for 10 years.
I have 7 years work experience in a restaurant and 3 years in a luxury hotel.
It is my chosen career and I really felt it was the right industry for me then.
- I loved it when he emphasizes that hospitality is a 24/7 service.
They should introduce this as well in schools so the students would know what to expect.
I was a graduate of La Salle-Lipa, during those 4 years I was a full-time student.
I was from the province and after having my bachelors degree I looked for a job in Alabang.
My first work was at Delifrance (now Cafe France) as a crew.
My colleagues thought I will not survive because I was a graduate of La Salle.
It was my first exposure to the reality of the world.
It was different from what I expected but I fully understood then that we needed to earn the title of a manager.
I did all the crew work for 6 months including mopping the floor, wiping the glass panel, washing the dishes, cashier etc.
On hindsight, 6 months was very short but it was a big adjustment for me then.
From student to living alone, away from family + workload.
After this period another set of adjustments because finally, I became a Management Trainee (6months).
I was the store manager of an outlet for 5 years before I finally decided that it’s time for me to grow my experience more.
Next, I venture into the hotel industry overseas.
I thought the restaurant was tough but my hotel experience I have to say was even tougher.
I became part of the Raffles Hotel Singapore F&B management team for almost 3 years.
The screening during the interview and all the life experience in between I had to go through before I finally got the job was hard.
It was not a very smooth transition and perseverance was my key.
It was my first time working with different nationalities and honestly, I had to learn things from scratch since I came from a very different work background.
I needed to acquire the skills to deliver an impeccable luxury quality standard of service.
- The last 2 important points mentioned in the video was Attitude and Ownership.
If you know this 2 by heart, this will be your greatest asset.
There are a lot of opportunities within the hotel and it is a fast phased industry.
If you have the right attitude and are willing to do the sacrifice you will get promoted fast.
The hospitality industry is different in many areas.
I loved it because it was my chosen career and honestly, I gave all my best in every step of my way.
I learned a lot, worked with different great mentors, met the different guests from all over the world, polished my leadership skills in handling different nationalities and a lot more in between.
This is the big picture of the world of Hotel and Restaurant Industry.
There are a lot of sacrifices, high pressure, and hard work involved but if service is your passion every step of the way is worth it.
Thank you for reading!